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Communications, Quality Client Service - Malaysia
Enhance Your Communication and Client Service Skills
This course is delivered live online, remotely across the Malaysia.
This one-day course aims to equip participants with the skills to communicate confidently and improve workplace relationships through better self-awareness and understanding of others. Additionally, it covers key aspects of quality client service, enabling participants to respond effectively to client needs and manage service quality.
Communications, Quality Client Service - Malaysia
This course is delivered live online, remotely across the Malaysia.
This one-day course aims to equip participants with the skills to communicate confidently and improve workplace relationships through better self-awareness and understanding of others. Additionally, it covers key aspects of quality client service, enabling participants to respond effectively to client needs and manage service quality.
We currently have no public courses scheduled. Please contact us to register your interest.
Frequently Asked Questions
Can this course help with managing work and personal life?
Yes, the skills taught are applicable to both professional and personal time interactions.
Is there any pre-course work required?
No pre-course work is required, but we offer optional pre-reading materials.
How interactive is the course?
The course includes interactive elements such as practical exercises and group discussions.
Will I receive any tools or resources?
Yes, participants will receive tools and resources to help with communication and client service skills.
Communications, Quality Client Service Malaysia Course Details
Professional Development Course Outlines
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What do I need to know to attend?
There are no prerequisites for this course.
Communications, Quality Client Service Malaysia Learning Outcomes
- Master the art of communication
- Understand and adapt communication styles
- Identify and remove communication barriers
- Recognise internal and external clients
- Apply communication skills to client needs
- Active listening, telephone techniques, handling complaints
- Understand clients with special needs
Communications, Quality Client Service Malaysia Course Content
- Master the Art of Communication
- Understand and adapt your communication style
- Identify and remove communication barriers
- Quality Client Service
- Identify internal and external clients
- Apply communication skills to address client needs
- Techniques for active listening, telephone communication, and handling complaints
- Understanding clients with special needs
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