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Anger Management & Negotiation Skills
Effective Communication and Handling Difficult Situations
This course is delivered live online, remotely across Malaysia.
The focus of this course is on building the skills for providing effective communication, and dealing with difficult situations. Develop ways to increase your capacity to cope with adversity and stressful situations.
Anger Management & Negotiation Skills
The focus of this course is on building the skills for providing effective communication, and dealing with difficult situations. Develop ways to increase your capacity to cope with adversity and stressful situations.
Frequently Asked Questions
Will this course help me manage anger in both work and personal life?
Yes, the techniques taught are applicable to managing anger in all areas of life.
How interactive is this course?
The course includes interactive elements such as role-playing, group discussions, and practical exercises.
What if I have difficulty applying the techniques learned in real life?
Instructors are available to provide guidance and additional support if you face challenges in applying the techniques.
Anger Management & Negotiation Skills Course Details
Professional Development Course Outlines
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What do I need to know to attend?
No prerequisites required. A willingness to improve communication skills and manage anger is essential.
Anger Management & Negotiation Skills Learning Outcomes
- Improve communication skills
- Learn techniques to manage anger
- Handle difficult situations effectively
- Increase capacity to cope with stress
Anger Management & Negotiation Skills Course Content
- Introduction to Anger Management
- Understanding the nature of anger
- Recognizing triggers and early warning signs
- Strategies for managing and reducing anger
- Effective Communication Techniques
- Active listening and empathetic communication
- De-escalation techniques
- Constructive feedback and conflict resolution
- Negotiation Skills
- Key principles of negotiation
- Preparing for a negotiation
- Techniques for achieving win-win outcomes
- Coping with Stressful Situations
- Stress management techniques
- Building resilience in high-pressure environments
- Maintaining composure and professionalism
- Practical Exercises and Scenarios
- Role-playing difficult conversations
- Group exercises on negotiation
- Stress relief and relaxation activities
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