1. Course Bookings
1.1 All bookings are valid for a period of 12 months.
1.2 Following receipt of the fully completed Registration Form details, Nexacu will send a course confirmation email to the Client and attendee.
1.3 Client must pay the course fees and all other fees to Nexacu before Client or its participant/s attends the course.
1.4 Prices shown do not include VAT/GST.
1.5 Email communication – by signing up to any of our courses, Client agrees to receive email communications from Nexacu regarding its account and bookings, and periodic marketing emails directly from Nexacu only. Client may use links provided in each email to modify its email preferences or unsubscribe from any further marketing communications (Nexacu will continue to send account- and booking-related correspondence by email).
1.6 As of August 1st 2021, course manuals will be available via the student portal, in protected digital format only.
1.7 Students will have access to their digital manuals, via the student portal for up to 24 months from their course date.
2. Course Training Day
2.1 Nexacu has a strict no-smoking policy in their offices.
2.2 Any participant or other person who (in Nexacu’s sole determination) disrupts the orderly progress of the course may be asked to leave.
2.3 Client must not invite or make any offer of employment to any Trainer or Consultant engaged by Nexacu, and will not accept any such approach or offer from a Trainer or Consultant, except accordance with the Service Terms.
3. Public Courses - Cancellations, Rescheduling and Transfer Policy
3.1 If the Client wishes to reschedule a public training course date, the Client must notify Nexacu in writing or change their enrolment via the client portal.
If the rescheduling occurs within 5 business days before the commencement of the course, the Client will be placed on a Pending List for a later class or can have their booking forfeited at the discretion of Nexacu. Bookings from the pending list are subject to conditions set out below.
3.2 Nexacu reserves the right, if necessary, to make alterations or changes to a previously confirmed training course date for a variety of reasons including but not exclusively, such as illness of the Trainer or Consultant. In such cases, Nexacu will endeavour informing the Client as soon as possible. In the event whereby it is necessary for Nexacu to re-schedule the course(s) to another date(s) then Nexacu shall inform the Client as soon as practicable regarding the new date(s).
3.3 Should the Client wish to confirm a reschedule course date without being placed on a Pending List, the Client agrees to pay a transfer fee equal to 50% of the current individual published price for the course.
3.4 Client may substitute its registered participants at any time before the commencement of the course without penalty.
3.5 If the Client has purchased a Nexacu course package (e.g. DA-100) and wishes to cancel it, the Client must notify Nexacu in writing. Cancellation will be accepted for unattended courses less fees for exam credits incurred by Nexacu.
3.6 If the Client (or its participant) fails to attend a training course without prior written notice to Nexacu, Client will forfeit the full amount of the course fee and no refund or credit will be made. Additionally, if the Client (or it's participant) arrives late to a public training course, it will be at the discretion of the trainer whether or not the Client (or it's participant) can still attend and complete the course. Should this occur the Client (or it's participant) will forfeit the full amount of the course fee and no refund or credit will be made.
3.7 In the event of a refund being offered; if a discount has been applied to the offer the value of the discount will be firstly deducted from the refund.
3.8 If Client reschedules or cancels enrollment to a scheduled course within our booking guidelines, Client must rebook and attend the course within 6 months of the original course date. After that, Client forfeits the remaining course fee and no refund or credit will be made.
3.9 Pending List bookings are subject to the following conditions:
(a) The onus is on the client to contact Nexacu to enrol on any course from this list.
(b) Pending List bookings can only be made after 3.00pm the day before the rescheduled class is due to commence.
(b) Nexacu has places available on the requested course date and that course must be confirmed to run;
(b) the rescheduled course may be conducted on a newer version of the software;
(d) failure to attend a last-minute rescheduled course will result in a forfeit of the booking.
(e) Clients can only be on a pending list for a maximum of 6 months. After 6 months from entering the pending list the enrolment will be forfeited noting that the onus is on the client to contact Nexacu to book their course from this list.
Workplace Course - Cancellations, Rescheduling and Transfer Policy
3.10 If the Client wishes to reschedule an onsite or in-house training course, the Client must notify Nexacu in writing. Depending on the nature of the booking additional charges may apply to reschedule the training dates. Rescheduled bookings must be used within 6 months of the original course date.
3.11 If the Client wishes to cancel a training course, the Client must notify Nexacu in writing. No refund of monies shall be made, but a Booking credit shall be issued for the same amount of monies paid, less any cancellation fees payable. A cancellation fee equal to 50% of the course monies/value paid is payable immediately if the cancellation is made within 10 days before the course the Trainee is scheduled to attend. Cancellation does not become effective until Nexacu receives this written notification.
4. Complimentary Course Refresher
All participants can re-sit any public course they have attended FREE of charge (excluding Onsite or In-house courses), subject to the following conditions:
(a) the repeated course is scheduled in the location and places are available on the requested course date;
(b) a booking to re-sit the course in may only be made after 3.00pm the day before the requested course is scheduled;
(c) the repeated course must be completed within 8 months of the original course date;
(d) if the repeated course will be taught using a newer version of the software, Client must pay an additional fee equal to 50% of the course cost;
(e) the repeated course may or may not be with the same trainer or consultant;
(f) the participant must supply the course manual they received when they attended the original course. A new course manual will not be provided, unless the repeated course will be taught using a new version of the software and Client has paid the additional fee under item 4(d) above.
5. Payment & Refunds
5.1 The Client has a right to apply for a full refund only when the re-scheduling of the course(s) has been made more than once by Nexacu. Nexacu will have no other liability due to changes to the training course date other than those set out in this condition and no other claim for compensation or expenses will be considered.
5.2 We accept payments using Visa, MasterCard and American Express.
6. Certification Vouchers
6.1 All vouchers must be used by their expiration dates (in CT: Central Time), without exception, and cannot be extended for any reason. All vouchers and retake vouchers expire at 11:59:59 P.M. CT on the day of the expiration date.
6.2 Each alpha-numeric code may be used to take one exam. Once the exam begins, the voucher becomes void and cannot be reused or reassigned.
6.3 A voucher is not valid if altered or revised in any way and cannot be redeemed for cash, credit, or refund.
6.4 Retake voucher codes will only be issued if you fail the exam. If you pass the exam, a retake voucher code will not be generated or issued.
6.5 Retake voucher codes are generated within 24 hours of failing the exam, and cannot be rush processed for any reason.
6.6 A retake voucher code will be sent to the email address on your Certiport account in addition to automatically being assigned to your test candidate profile. It will automatically be available to select from within the payment method window when you retake the test.
6.7 The original code purchased (or the generated retake code), once redeemed, will not work for additional testing.
6.8 The retake voucher code can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code.
6.9 The retake voucher code will expire (in CT) a set number of days after the code is generated, and the window to redeem a retake code varies by program (30 days for MOS exams). This will be a different expiration date than the original voucher code redeemed for the initial exam attempt. Expiration dates on retake codes cannot be extended for any reason.
7. Remote Courses in Asia
7.1 Time-Zones - Remote courses will begin at 9am UTC + 8. Students should make themselves aware of any time difference.
7.2 Materials - Training materials will be provided electronically as part of your course.
7.3 Instructions - Instructions for set-up and login will be sent the day before the course. Students are responsible for following the instructions and asking for assistance the day before their course if necessary.
8. Changes to this Booking Policy
8.1 Nexacu reserves the right to update and/or alter this Booking Policy at any time, and it is the Client’s responsibility to be familiar with them. If Nexacu publishes changes to this Booking Policy, the new policy takes effect for each booking made on or after the date the new Booking Policy is published on Nexacu’s website.