Technical Writing Course
Our Technical Writing course is a hands-on, instructor-led program designed for anyone who creates or reviews business and technical content. Over two days, you’ll learn how to plan, structure and write content that’s clear, consistent and aligned to WCAG 2.2, AU/NZ plain language standards and responsible AI use. Whether you’re writing SOPs, manuals or digital content, this course gives you the tools to meet modern accessibility, compliance and communication expectations.
No prior technical writing experience is required. A willingness to write, edit and learn collaboratively is essential.
This course suits technical writers, content designers and people who write standard operating procedures, manuals, procedures or digital content. It is also suitable for business and government staff who create, edit or review workplace documents.
You will work through the technical writing process, from defining purpose and audience to structuring content, applying plain language, using AI responsibly and completing AI-assisted quality checks.
If you only need help with everyday emails and reports, consider our Write Effective Business Documents course.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
We currently have no public courses scheduled. Please contact us to register your interest.
Achieving Leadership and SuccessStrengthen leadership and communication skills with this training. Build self-awareness and inspire high-performing teams.
Anger Management / Negotiation SkillsLearn to manage conflict and negotiate with confidence. Gain practical skills for staying calm under pressure.
Assertiveness & ConfidenceDevelop assertiveness and boost workplace confidence. Communicate clearly and set boundaries effectively.
Building ResilienceLearn resilience techniques to handle stress and recover faster. Build emotional strength and adaptability.
Coaching and Mentoring SkillsUnlock coaching and mentoring skills to guide, support and grow your team for long-term success.
Communications, Challenging InteractionsBuild confidence and improve communication for handling difficult workplace interactions effectively.
Communications, Quality Client ServiceDeliver quality client service with clear, confident communication and exceed client expectations.
Critical Thinking and Problem SolvingSharpen analytical skills to make smarter decisions and solve workplace problems confidently.
Diversity in the WorkplacePromote diversity and inclusivity with training to manage cultural differences and improve teamwork.
Embracing ChangeAdapt to change with confidence. Learn practical skills for navigating workplace transitions effectively.
Managing the Virtual WorkplaceLead remote teams successfully with training in virtual communication and productivity techniques.
Growing Emotional IntelligenceEnhance emotional intelligence to build better relationships and improve workplace wellbeing.
Minute TakingLearn practical techniques for taking clear, concise, and professional meeting minutes every time.
Persuasion, Influence and Negotiation SkillsMaster persuasion and negotiation to achieve win-win outcomes and communicate with confidence.
Practical Project ManagementGain practical project management skills to plan, execute, and deliver projects successfully.
Presentation Skills & Public SpeakingBuild confidence and deliver engaging, professional presentations that captivate your audience.
Respect Equity and DiversityPromote an inclusive workplace with training in respect, equity, diversity, and anti-discrimination.
Resume Writing & Interview SkillsCraft a standout resume and sharpen interview skills to secure your next career opportunity.
Team Leadership, Management and Development Develop leadership skills to manage teams effectively and drive workplace performance.
Stress Management – Navigating Workplace ChallengesLearn stress management techniques to maintain focus, productivity, and workplace wellbeing.
Time Management IntensivePrioritise tasks and boost productivity with proven time management strategies and tools.
Train The TrainerLearn how to deliver effective group training with confidence and engage your audience.
Write Effective Business DocumentsImprove your business writing skills to create clear, concise emails, reports, and proposals.
Managing Difficult ConversationsDevelop strategies to handle tough workplace conversations confidently and professionally.
Dealing with Difficult PeopleLearn techniques to manage challenging personalities and resolve workplace conflicts.
The Technical Brief
Define purpose, audience and success criteria
Structure a clear and concise technical brief
Apply basic privacy considerations (APPs)
Structure and Style
Organise content using outlines, headings and summaries
Use cross-references, tables and captions for clarity
Apply consistent styles for readability
Plain Language and Grammar
Write in plain English for web and print
Apply AU/NZ writing conventions and style guides
Edit for clarity, tone and sentence structure
AI for Writers
Use AI to support outlining, drafting and editing
Understand human oversight and ethical boundaries
Include AI-use disclosures in your writing workflow
Writing for the Web
Structure content for digital readability
Apply WCAG 2.2 accessibility principles
Label links, forms and documents for clarity and compliance
Short-form Writing
Develop SOPs, checklists, policies and forms
Adapt style and tone for different formats
Build a “micro-kit” of short documents
Long-form Content
Plan and structure long documents and manuals
Use versioning and review workflows
Introduce docs-as-code concepts (optional)
AI-Assisted QA and Finalisation
Use AI to review style and accessibility
Validate content against WCAG and policy standards
Prepare your final submission with disclosure and checklist
Who is this course suitable for?
This course is ideal for professionals who create, edit or review written content in business, government or technical settings. You do not need a technical writing background. A willingness to write, edit and learn is all that’s required.
Do I need writing experience to join this course?
No prior writing experience is necessary. The course supports learners at all levels, including those who are new to structured or professional writing.
Does this course cover writing for digital formats?
Yes. You will learn how to write for web and digital platforms. This includes how to apply WCAG 2.2 accessibility principles to headings, links, tables, forms and error messages.
Is this course aligned to any standards or policies?
Yes. The course aligns with WCAG 2.2 (AU and NZ), the Australian Government Style Manual, New Zealand’s Plain Language guidance and both countries’ responsible AI policies for public sector professionals.
What is responsible AI use in writing?
The course teaches how to use AI tools for outlining, drafting and editing with human oversight. You will also learn how to include a brief AI-use disclosure to maintain transparency and meet compliance requirements.
Will I receive templates and tools?
Yes. You will receive reusable templates, checklists and practical tools. These include a WCAG 2.2 checklist, AI prompt templates and disclosure examples you can apply in your workplace.
How is the course delivered?
The course is delivered live by a qualified instructor. You can join in person at one of our training centres or attend remotely from anywhere in New Zealand.
Is there an assessment?
Yes. You will complete a capstone project that includes a technical brief, a short document, a web page and a long-document outline. Each submission will include a short AI-use disclosure where relevant.
Achieving Leadership and SuccessStrengthen leadership and communication skills with this training. Build self-awareness and inspire high-performing teams.
Anger Management / Negotiation SkillsLearn to manage conflict and negotiate with confidence. Gain practical skills for staying calm under pressure.
Assertiveness & ConfidenceDevelop assertiveness and boost workplace confidence. Communicate clearly and set boundaries effectively.
Building ResilienceLearn resilience techniques to handle stress and recover faster. Build emotional strength and adaptability.
Coaching and Mentoring SkillsUnlock coaching and mentoring skills to guide, support and grow your team for long-term success.
Communications, Challenging InteractionsBuild confidence and improve communication for handling difficult workplace interactions effectively.
Communications, Quality Client ServiceDeliver quality client service with clear, confident communication and exceed client expectations.
Critical Thinking and Problem SolvingSharpen analytical skills to make smarter decisions and solve workplace problems confidently.
Diversity in the WorkplacePromote diversity and inclusivity with training to manage cultural differences and improve teamwork.
Embracing ChangeAdapt to change with confidence. Learn practical skills for navigating workplace transitions effectively.
Managing the Virtual WorkplaceLead remote teams successfully with training in virtual communication and productivity techniques.
Growing Emotional IntelligenceEnhance emotional intelligence to build better relationships and improve workplace wellbeing.
Minute TakingLearn practical techniques for taking clear, concise, and professional meeting minutes every time.
Persuasion, Influence and Negotiation SkillsMaster persuasion and negotiation to achieve win-win outcomes and communicate with confidence.
Practical Project ManagementGain practical project management skills to plan, execute, and deliver projects successfully.
Presentation Skills & Public SpeakingBuild confidence and deliver engaging, professional presentations that captivate your audience.
Respect Equity and DiversityPromote an inclusive workplace with training in respect, equity, diversity, and anti-discrimination.
Resume Writing & Interview SkillsCraft a standout resume and sharpen interview skills to secure your next career opportunity.
Team Leadership, Management and Development Develop leadership skills to manage teams effectively and drive workplace performance.
Stress Management – Navigating Workplace ChallengesLearn stress management techniques to maintain focus, productivity, and workplace wellbeing.
Time Management IntensivePrioritise tasks and boost productivity with proven time management strategies and tools.
Train The TrainerLearn how to deliver effective group training with confidence and engage your audience.
Write Effective Business DocumentsImprove your business writing skills to create clear, concise emails, reports, and proposals.
Managing Difficult ConversationsDevelop strategies to handle tough workplace conversations confidently and professionally.
Dealing with Difficult PeopleLearn techniques to manage challenging personalities and resolve workplace conflicts.
At Nexacu, we are proud to be the trusted training partner for hundreds of leading organisations across Australia, New Zealand, and around the world. From government agencies to multinational corporations, we help teams build practical skills and achieve real outcomes through expert-led training.
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