1. Course Bookings

1.1 All bookings are valid for a period of 8 months from the original booking date.
1.2 Following receipt of the fully completed Registration Form details, Nexacu will send a course confirmation email to the Client and attendee.
1.3 Client must pay the course fees and all other fees to Nexacu before Client or its participant/s attends the course.
1.4 Prices shown do not include VAT/GST.
1.5 Email communication – by signing up to any of our courses, Client agrees to receive email communications from Nexacu regarding its account and bookings, and periodic marketing emails directly from Nexacu only. Client may use links provided in each email to modify its email preferences or unsubscribe from any further marketing communications. Nexacu will continue to send account and booking related correspondence by email.
1.6 Course manuals will be available via the student portal in protected digital format (eBook).
1.7 Students will have access to their digital manuals via the student portal for up to 48 months from their course date.

2. Course Training Day

2.1 Nexacu has a strict no-smoking policy in their offices.
2.2 Any participant or other person who (in Nexacu’s sole determination) disrupts the orderly progress of the course may be asked to leave.
2.3 Client must not invite or make any offer of employment to any Trainer or Consultant engaged by Nexacu, and will not accept any such approach or offer from a Trainer or Consultant, except in accordance with the Service Terms.

3. Public Courses - Cancellations, Rescheduling and Transfer Policy

3.1 If the Client wishes to reschedule a public training course date, the Client must manage the change via the client portal. The Client may select from eligible course dates within the 8 month booking validity period, subject to the conditions below.
3.2 The Pending List is applied when a booking is moved to an undecided state. The Client must select and attend a new date within 4 months of the first reschedule or before the 8 month expiry, whichever comes first.
3.3 The Restricted List is applied when the Client reschedules within 6 weeks before the commencement of the course and is subject to the conditions in Section 3.11. A reschedule is when an alternate course date is selected.
3.4 Bookings remaining undecided beyond the periods in 3.2 or 3.3 will be forfeited and no credit or refund will be issued.
3.5 Nexacu reserves the right to make alterations or changes to a previously confirmed training course date for reasons including, but not limited to, illness of the Trainer or Consultant. In such cases, Nexacu will endeavour to inform the Client as soon as possible. The Client may be moved to an alternate confirmed date or placed on the Pending List without penalty. Any booking already on the Restricted List will be removed from the Restricted List if Nexacu has rescheduled the course.
3.6 Client may substitute its registered participants at any time before the commencement of the course without penalty.
3.7 If the Client has purchased a Nexacu Certification course package (for example DA-100) and wishes to cancel it, the Client must notify Nexacu in writing. Cancellation will be accepted for unattended courses less fees for exam credits incurred by Nexacu.
3.8 If the Client (or its participant) fails to attend a training course without prior written notice to Nexacu, the Client will forfeit the full amount of the course fee and no refund or credit will be made. If the Client (or its participant) arrives late to a public training course, it will be at the trainer’s discretion whether attendance and completion can occur. If not, the full amount of the course fee will be forfeited and no refund or credit will be made.
3.9 If a refund is offered and a discount was applied to the original purchase, the discount value will be deducted first from any refund amount.

Rescheduling and transfer fee:
– Rescheduling requested more than 6 weeks before the course date is free of charge.
– Rescheduling requested within 6 weeks of the course date will incur a $50 transfer fee (excluding GST). The enrolment will be placed on the Restricted List for a new course date and priority will be given to new paid bookings on that course date. The transfer fee invoice is issued immediately and is payable on issue.
– The Client may avoid the transfer fee by switching to a same day remote session, where available.
– Nexacu may, at its discretion, waive the transfer fee where a genuine reason is provided, for example illness supported by documentation or Head Office cancellation.

3.11 Restricted List conditions for bookings changed within 6 weeks of course commencement:

(a) The Client must self-manage their course date via the client portal.
(b) Dates available for selection are a sub-set of the full schedule and will display confirmed sessions only with available places. In some cases there may be no dates available. Nexacu staff do not have access to additional dates.
(c) The Undecided option is not available to students. Admins may apply an Undecided or Orphan status for valid reasons only, for example illness or Head Office cancellation.
(d) The rescheduled course may be conducted on a newer version of the software.
(e) The Client must select and attend a course date within 4 months of the first reschedule or before the 8 month booking validity expiry, whichever is earlier. Otherwise, the booking will be forfeited and no credit or refund will be issued.

Cancellation schedule for public courses:
– More than 42 days before the course date: Full refund or training credit.
– Between 7 and 42 days before the course date: 50% refund or 100% training credit.
– Within 7 days of the course date or no show: 100% forfeit with no refund or credit.
Refunds are otherwise available only if Nexacu reschedules the course more than once.

4. Course Resit Policy

Resits are not provided as a standard entitlement. Participants may request to repeat a course under the following conditions:

(a) Optional resit at discounted rate. Participants may apply to repeat a previously attended course for a fee equal to 50% of the standard course cost, subject to seat availability on the requested date.
(b) Exception for verified quality issues. Requests for a complimentary resit will only be considered where a legitimate quality concern regarding the original training or delivery is substantiated and confirmed by Nexacu’s Quality Assurance team.
(c) General conditions. All resit bookings are subject to availability, applicable scheduling restrictions, and the version of the course or software in use at the time of delivery. Nexacu reserves the right to approve or reject resit applications at its discretion.

5. Payment & Refunds

5.1 The Client has a right to apply for a full refund only when the re-scheduling of the course(s) has been made more than once by Nexacu. Nexacu will have no other liability due to changes to the training course date other than those set out in this condition and no other claim for compensation or expenses will be considered.
5.2 We accept payments using Visa, MasterCard and American Express.

6. Certification Vouchers

6.1 All vouchers must be used by their expiration dates (in CT: Central Time), without exception, and cannot be extended for any reason. All vouchers and retake vouchers expire at 11:59:59 P.M. CT on the day of the expiration date.
6.2 Each alpha-numeric code may be used to take one exam. Once the exam begins, the voucher becomes void and cannot be reused or reassigned.
6.3 A voucher is not valid if altered or revised in any way and cannot be redeemed for cash, credit, or refund.
6.4 Retake voucher codes will only be issued if you fail the exam. If you pass the exam, a retake voucher code will not be generated or issued.
6.5 Retake voucher codes are generated within 24 hours of failing the exam, and cannot be rush processed for any reason.
6.6 A retake voucher code will be sent to the email address on your Certiport account in addition to automatically being assigned to your test candidate profile. It will automatically be available to select from within the payment method window when you retake the test.
6.7 The original code purchased (or the generated retake code), once redeemed, will not work for additional testing.
6.8 The retake voucher code can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code.
6.9 The retake voucher code will expire (in CT) a set number of days after the code is generated, and the window to redeem a retake code varies by program (30 days for MOS exams). This will be a different expiration date than the original voucher code redeemed for the initial exam attempt. Expiration dates on retake codes cannot be extended for any reason.


7. Remote Courses in Asia

7.1 Time-Zones - Remote courses will begin at 9am UTC + 8. Students should make themselves aware of any time difference.
7.2 Materials - Training materials will be provided electronically as part of your course.
7.3 Instructions - Instructions for set-up and login will be sent the day before the course. Students are responsible for following the instructions and asking for assistance the day before their course if necessary.

8. Changes to this Booking Policy

8.1 Nexacu reserves the right to update and alter this Booking Policy at any time. It is the Client’s responsibility to be familiar with the current version. If Nexacu publishes changes to this Booking Policy, the new policy takes effect for each booking made on or after the date the new Booking Policy is published on Nexacu’s website.

Trusted Globally by Leading Organisations

At Nexacu, we are proud to be the trusted training partner for hundreds of leading organisations across Australia, New Zealand, and around the world. From government agencies to multinational corporations, we help teams build practical skills and achieve real outcomes through expert-led training.

  • 400+ companies rely on Nexacu for workforce development
  • Trusted by government agencies at all levels
  • Delivering training across 9 countries and growing

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