1. Course Bookings

1.1 All bookings are valid for a period of 12 months.
1.2 Following receipt of the fully completed Registration Form details, Nexacu will send a course confirmation email to the Client and attendee.
1.3 Client must pay the course fees and all other fees to Nexacu before Client or its participant/s attends the course.
1.4 Prices shown do not include VAT/GST.
1.5 Email communication – by signing up to any of our courses, Client agrees to receive email communications from Nexacu regarding its account and bookings, and periodic marketing emails directly from Nexacu only. Client may use links provided in each email to modify its email preferences or unsubscribe from any further marketing communications (Nexacu will continue to send account- and booking-related correspondence by email).
1.6 As of August 1st 2021, course manuals will be available via the student portal, in protected digital format only.
1.7 Students will have access to their digital manuals, via the student portal for up to 48 months from their course date.

2. Course Training Day

2.1 Nexacu has a strict no-smoking policy in their offices.
2.2 Any participant or other person who (in Nexacu’s sole determination) disrupts the orderly progress of the course may be asked to leave.
2.3 Client must not invite or make any offer of employment to any Trainer or Consultant engaged by Nexacu, and will not accept any such approach or offer from a Trainer or Consultant, except accordance with the Service Terms.

3. Public Courses - Cancellations, Rescheduling and Transfer Policy

3.1 If the Client wishes to reschedule a public training course date, the Client must manage the change via the client portal.   The Client may select from eligible course dates within the booking validity period defined in Section 1.1 subject to any other applicable conditions and restrictions set out here.
3.2 The “Pending List” is applied to a Booking when either Nexacu or the Client reschedules the booking to an Undecided date. 
3.3 The “Restricted List” is a status applied to a Booking when the Client reschedules within 7 days before the commencement of the course and is subject to the conditions set out in Section 3.11.  A reschedule is when an alternate course date is selected including an Undecided date.
3.4 A booking on the Pending List must select a course date within 6 months from the date of joining the Pending List, or within the booking validity period set out in Section 1.1, whichever is earlier.  Otherwise, the booking will be forfeited, and no credit or refund will be issued.
3.5 Nexacu reserves the right to make alterations or changes to a previously confirmed training course date for a variety of reasons including but not exclusively, such as illness of the Trainer or Consultant. In such cases, Nexacu will endeavour informing the Client as soon as possible.  The Client may be moved to an alternate course date or placed on the Pending List, at the discretion of Nexacu.  If placed on the Pending List the Client is subject to the same conditions in Section 3.4 and the Client is responsible for rescheduling their booking via the client portal.  Any booking already subject to the Restricted List outlined in Section 3.3 will be removed from the Restricted List.
3.6 If a Client reschedules within 7 days before the commencement of a course, the available course dates will be subject to the restrictions set out in Section 3.11.  The Client may opt to select an Undecided date. The booking will be subject to the Restricted List conditions thereafter.
3.7 Client may substitute its registered participants at any time before the commencement of the course without penalty.
3.8 If the Client has purchased a Nexacu Certification course package (e.g. DA-100) and wishes to cancel it, the Client must notify Nexacu in writing. Cancellation will be accepted for unattended courses less fees for exam credits incurred by Nexacu.
3.9 If the Client (or its participant) fails to attend a training course without prior written notice to Nexacu, Client will forfeit the full amount of the course fee and no refund or credit will be made. Additionally, if the Client (or it's participant) arrives late to a public training course, it will be at the discretion of the trainer whether or not the Client (or it's participant) can still attend and complete the course. Should this occur the Client (or it's participant) will forfeit the full amount of the course fee and no refund or credit will be made.
3.10 In the event of a refund being offered; if a discount has been applied to the offer the value of the discount will be firstly deducted from the refund.
3.11 Restricted List bookings and booking changes within 7 days of course commencement are subject to the following conditions:

(a) The client must self-manage their course date via the client portal. 
(b) Course dates available for selection are a sub-set of the full schedule available for any new bookings.  The client portal will display all available restricted dates. In some cases there may be no dates available. Nexacu staff do not have access to additional dates.
(c) Dates available will be at most approximately 1 week from the current date.  More dates could become available closer to the date of the course.  Client is encouraged to regularly check via the client portal for changes to available dates. 

(d) The rescheduled course may be conducted on a newer version of the software.

(e) The client must select a course date within 6 months from the date of joining the Restricted List, or within the booking validity period set out in Section 1.1, whichever is earlier. Otherwise, the booking will be forfeited, and no credit or refund will be issued. 

 

3.12 All requests to cancel or change public course dates must be made in writing to Nexacu no less than 7 days prior to the commencement date of the course. Cancellations received less than 7 days prior to the start of the course will incur a fee of 100% of the total course price. If the Client (or its participant) chooses to cancel within this period, the Client will forfeit the full amount of the course and no refund or credit will be made.

 

Workplace / Private Course & Consulting Services - Cancellations, Rescheduling, and Transfer Policy

3.13 All requests to cancel or change private course dates/sessions or consulting services/dates (whether being conducted remote online, at the client site, or at any one of Nexacu's campuses) which do not exceed four (4) consecutive weeks in duration must be made in writing to Nexacu no less than 14 days prior to the commencement date of the course. Cancellations and date change requests received less than 14 days prior to the start of the course will incur a fee of 100% of the total course price and travel costs. Where the Client has engaged Nexacu for private training sessions or consulting services exceeding four (4) consecutive weeks in duration, Nexacu reserves the right to enforce extended cancellation or date change periods and enforce additional fees depending on the nature of the engagement. 

3.14 It is the Client’s responsibility to substitute another student in the case of absence, course places that are unused will not be refunded. Individual students will not be able to reschedule from a private course/session to a public course.

3.15 Additional students over the agreed capacity for a private session are charged at a per-person rate at the equivalent public course cost.

3.16 All private sessions and consulting services (whether conducted remote online, at the client site, or at any one of Nexacu's campuses) are subject to the conditions stipulated under the 'Workplace /Private Course & Consulting Services - Cancellations, Rescheduling, and Transfer Policy'.  

3.17 Nexacu reserves the right to make alterations or changes to a previously confirmed training course date for a variety of reasons including but not exclusively, such as illness of the Trainer or Consultant. In such cases, Nexacu will endeavour informing the Client as soon as possible.

 

4. Complimentary Course Refresher

All participants can re-sit any public course they have attended FREE of charge (excluding private sessions whether conducted remote online, at the client site, or at any one Nexacu's campuses), subject to the following conditions:

(a) The repeated course is scheduled in the location and places are available on the requested course date;

(b) A booking to re-sit the course in may only be made within the 7 days before the requested course is scheduled;

(c) The repeated course must be completed within 8 months of the original course date;

(d) If the repeated course will be taught using a newer version of the software, Client must pay an additional fee equal to 50% of the course cost;
(e) The repeated course may or may not be with the same trainer or consultant;

 

5. Payment & Refunds

5.1 The Client has a right to apply for a full refund only when the re-scheduling of the course(s) has been made more than once by Nexacu. Nexacu will have no other liability due to changes to the training course date other than those set out in this condition and no other claim for compensation or expenses will be considered.
5.2 We accept payments using Visa, MasterCard and American Express. 

6. Certification Vouchers

6.1 All vouchers must be used by their expiration dates (in CT: Central Time), without exception, and cannot be extended for any reason. All vouchers and retake vouchers expire at 11:59:59 P.M. CT on the day of the expiration date.
6.2 Each alpha-numeric code may be used to take one exam. Once the exam begins, the voucher becomes void and cannot be reused or reassigned.
6.3 A voucher is not valid if altered or revised in any way and cannot be redeemed for cash, credit, or refund.
6.4 Retake voucher codes will only be issued if you fail the exam. If you pass the exam, a retake voucher code will not be generated or issued.
6.5 Retake voucher codes are generated within 24 hours of failing the exam, and cannot be rush processed for any reason.
6.6 A retake voucher code will be sent to the email address on your Certiport account in addition to automatically being assigned to your test candidate profile. It will automatically be available to select from within the payment method window when you retake the test.
6.7 The original code purchased (or the generated retake code), once redeemed, will not work for additional testing.
6.8 The retake voucher code can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code.
6.9 The retake voucher code will expire (in CT) a set number of days after the code is generated, and the window to redeem a retake code varies by program (30 days for MOS exams). This will be a different expiration date than the original voucher code redeemed for the initial exam attempt. Expiration dates on retake codes cannot be extended for any reason.


7. Remote Courses in Asia

7.1 Time-Zones - Remote courses will begin at 9am UTC + 8. Students should make themselves aware of any time difference.
7.2 Materials  - Training materials will be provided electronically as part of your course.
7.3 Instructions - Instructions for set-up and login will be sent the day before the course. Students are responsible for following the instructions and asking for assistance the day before their course if necessary.

8. Changes to this Booking Policy

8.1 Nexacu reserves the right to update and/or alter this Booking Policy at any time, and it is the Client’s responsibility to be familiar with them. If Nexacu publishes changes to this Booking Policy, the new policy takes effect for each booking made on or after the date the new Booking Policy is published on Nexacu’s website.

Trusted Globally by Leading Organisations

At Nexacu, we are proud to be the trusted training partner for hundreds of leading organisations across Australia, New Zealand, and around the world. From government agencies to multinational corporations, we help teams build practical skills and achieve real outcomes through expert-led training.

  • 400+ companies rely on Nexacu for workforce development
  • Trusted by government agencies at all levels
  • Delivering training across 9 countries and growing

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