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Managing Difficult Conversations Workshop
Master the skills to handle and resolve tough conversations with confidence.
In the course of a day, we engage in numerous interactions, and it’s inevitable that some of these will be challenging. Whether these conversations occur face-to-face or virtually with a team member in another location, there are strategies you can implement to make these exchanges more effective. This one-day workshop is designed to provide you with the tools necessary to manage tough conversations and achieve the most favourable outcomes.
Managing Difficult Conversations Workshop
In the course of a day, we engage in numerous interactions, and it’s inevitable that some of these will be challenging. Whether these conversations occur face-to-face or virtually with a team member in another location, there are strategies you can implement to make these exchanges more effective. This one-day workshop is designed to provide you with the tools necessary to manage tough conversations and achieve the most favourable outcomes.
Select your country to view prices, and course dates.
Frequently Asked Questions
Who should attend this course?
This course is ideal for anyone who regularly engages in challenging conversations, including managers, team leaders, and employees in all roles.
What will I gain from this course?
You will gain practical strategies for managing and resolving difficult conversations, ensuring more productive and positive outcomes.
Do I need any prior experience to attend?
No prior experience is necessary to benefit from this workshop.
How long is the course?
The course is a one-day workshop.
Managing Difficult Conversations Workshop Course Details
Managing Difficult Conversations Workshop Course Details
Managing Difficult Conversations Workshop Course Details
Managing Difficult Conversations Workshop Course Details
Managing Difficult Conversations Workshop Course Details
Managing Difficult Conversations Workshop Course Details
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What do I need to know to attend?
No prerequisites required.
Managing Difficult Conversations Workshop Learning Outcomes
This workshop will help participants to:
- Define their frame of reference in conversations.
- Establish a positive intent and set a clear desired outcome.
- Utilise effective communication skills during challenging dialogues.
- Develop a script for navigating difficult conversations.
- Follow a structured approach to conduct tough discussions.
- Access further resources when needed.
- Ensure safety is maintained throughout the conversation.
Managing Difficult Conversations Workshop Course Content
- Deciding to Engage in the Conversation
- The first step in managing a difficult conversation, even if it happens unexpectedly, is to assess the potential outcomes and determine whether the conversation is worth having. This session will guide participants in evaluating the possible consequences, exploring their frame of reference, establishing a positive intent, and identifying what they wish to achieve from the conversation.
- Tools for Effective Conversations
- Successful conversations rely heavily on strong communication skills. In this session, participants will learn techniques for managing their body language, speaking persuasively, actively listening, asking insightful questions, and applying probing techniques.
- Selecting the Right Time and Place
- Participants will receive advice on how to choose an appropriate time and location for a difficult conversation, when they have control over these factors.
- Framework for Handling Tough Conversations
- Participants will be introduced to a seven-step framework specifically designed for managing difficult conversations. They will also work on creating a customised template to aid in planning future discussions.
- Ensuring Personal Safety
- This session will teach participants how to navigate conversations that may pose a risk to their safety, offering strategies to remain secure during such exchanges.
- Role-Playing Scenarios
- To conclude the workshop, participants will engage in role-play exercises, practising how to manage a difficult conversation they have recently encountered.
- Workshop Wrap-Up
- At the end of the day, participants will have the opportunity to ask any lingering questions and develop an actionable plan to implement the skills they’ve learned.
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