Frequently Asked Questions (FAQ)
A collection of the most common questions and answers here at Nexacu
If you don't find the answer you are looking for, call us on 1300 886 190 or contact us.
Frequently Asked Questions (FAQ)
If you don't find the answer your are looking for, call us or email [email protected].
About Our Training
What type of training do you provide?
Nexacu is the leading provider of Microsoft Training and Data Analytics Courses across Australia. We offer courses held at our centrally located training rooms, online or can conduct courses at your workplace. Courses include Power BI, Microsoft Excel, Word, PowerPoint, Visio, Project, Microsoft 365, Power Apps, Power Automate, Visual Basic for Applications (Excel), SharePoint, Python, SQL, R Programming for Data Analysis, Adobe Acrobat, ChatGPT and more. We consistently deliver high-quality, up-to-date courses enabling our students to return to the workplace and put their new skills into practice.
What is included with a course?
In addition to the course itself, you will have access to our student portal. The student portal contains your digital manual (e-Book), additional complimentary content, and the ability to download your Certificate of Completion. You also receive free email support for 12 months following the completion of your course (conditions apply). The opportunity to re-sit training for a period of up to 8 months after you complete your training (conditions apply).
How can I get access to my materials & E-Book?
Students will need to login to their portal to access their Materials and E-Books (online access only). Login here. All bookings need to be paid in full prior to Materials, E-Books and Certificates being permanently released. Students and Billing contacts can also order printed manual/s for an additional fee.
Who will train me?
Courses are conducted by experienced training professionals who combine effective communication skills with rich commercial experience.
At the end of the training day every student is asked to review their trainer and the course to ensure a high level of student satisfaction is maintained. Our trainers are an important reason why our customers continually book with Nexacu, so your honest feedback is important to us.
Have a look at our student testimonials.
Can you customise a training program for the needs of my team?
Yes, we can. Nexacu has created training solutions for some of Australia’s leading companies and organisations. Depending on your goals, budget, location, and schedule, we can customise a training solution to meet your training needs. For more information about customised training programs please contact us.
Why are some courses offered more frequently than others?
We schedule course frequency to match the demand of the course. Therefore, we do run some courses more frequently than others to ensure we meet our customers’ expectations.
What's the training environment like?
At Nexacu, the learning environment is critical to a successful training experience. Courses are run using a hybrid format, meaning we have students attending in person at one of our centrally located campuses and logging into the course remotely online, using Teams.
Can I attend Remotely?
Yes, you can. Courses are run using a hybrid format, meaning we have students attending in person at one of our centrally located campuses and logging into the course remotely online, using Teams.
Can you provide training on my premises?
Yes we can. Nexacu provides on-site training for clients who can’t access one of our public training courses, or prefer an in-house training solution. Call us on 1300 886 190 or contact us for more information about our on-site training services.
Can you advise me on which course or courses will best meet my needs?
Yes, we can. Everyday Nexacu staff work with a variety of different individuals and companies to identify training needs and develop solutions that deliver optimal learning outcomes. If you’d like to discuss your current or future training needs please contact us. Alternatively, please complete our online course quizzes to identify which course would suit best for you
What's in the course pipeline for Nexacu?
Developing and delivering new end user courses nationally is our strength and point of difference. We also continue to update our existing courses to reflect the fast pace of change in the products we train in. We have a dedicated team of researchers and our trainers regularly attend compulsory internal development activities on new courses in our delivery pipeline.
When will I receive my certificate?
Every attendee will earn a certificate upon completion of the course. Students need to download the certificate directly from their student portal. Login here.
When will I receive my booking confirmation and Invoice?
Every attendee will receive a booking email and invoice within 5 minutes of booking online. If you have not received your booking email or invoice by the next business day please check your junk mail before contacting our offices. If you have still not received your email, please call our offices on 1300 886 190 or contact us.
Booking and Payment
Can I book multiple courses at once?
Yes, you can! With our easy-to-use online booking system, you can book multiple courses at once. On step 1 of the booking process select "Add Courses" to book multiple courses to appear on the one invoice. If you have any issues regarding the booking process don't hesitate to contact our team on 1300 886 190, between 8:30 am and 5:30 pm, Monday to Friday, Brisbane AEST. Alternatively, contact us.
Can I book my course online?
Absolutely, booking online is the easiest and quickest way to reserve a seat. Payment is not required at the time of booking (although you can pay via a number of methods to secure a place). Training places are only confirmed once payment has been received. An invoice containing full payment details is issued after the online booking process. You can also book your training over the phone. Call 1300 886 190.
What do the traffic lights mean?
The traffic light of each course indicate the status of the course. Each traffic light colour represents:
Green: Course has been scheduled to run but has not been confirmed.
Yellow: Course confirmed to run. Trainer has been allocated.
Orange: Course confirmed to run. Limited number of seats available.
Purple: No more seats are available for this course.
How much will my training cost me?
Training pricing differs from course to course. All course prices are listed on this site (inclusive of GST when booked in AUD). If you wish to book group training, call us on 1300 886 190 or contact us for a quote.
How can I pay for my training?
We accept payment through a number of methods, see below for ways to pay:
- Payment at the time of booking via Credit Card (all major cards accepted including American Express).
- Payment after the time of booking and at least 1 day before training commences via EFT (see your invoice for our bank details).
- Payment online after the time of booking using our secure online payment system here.
- Payment over the phone, just call 1300 886 190.
Can I cancel or postpone my training?
We understand that certain circumstances can prevent individuals from attending training on that day. If you need to reschedule or cancel your training, please contact our team as soon as possible. Cancellation penalties may apply, so it’s important to read and understand our Terms & Conditions & Booking Policy before placing your booking.
Can I book group training with Nexacu ?
Yes, Nexacu instructors are very experienced in conducting group training sessions. For information and advice about group training call us on 1300 886 190 or contact us.
A course that I am interested in is flagged amber. How do I know how many seats are remaining?
In step one of the booking process if a course is flagged amber the remaining number of seats will be displayed. If you wish to book in a larger group or are having difficulty with the booking process, please do not hesitate to give us a call on 1300 886 190 or contact us.
How long do I have to re-book my cancelled course?
If you cancel your enrolment to a scheduled course within our booking guidelines, you have 6 months from the time of the cancellation or 12 months from the time of the original booking (earliest date applies) to re-book. After that, your enrolment is forfeited, and you void your right to a refund or to re-schedule your course. See our Booking Policy for more information.
Do you accept Amex and are there additional charges for Amex payments?
Yes we accept Amex. There are no additional charges for Amex payments.
Training Day Information
What time does my course start?
Nexacu courses generally run from 9:00 am to 4:00 pm, with an hour lunch break at noon. An email containing full details of the course is sent directly to you upon booking. Please note what time zone your training is operating in.
How many people will be in my class?
Class sizes are generally capped at 10-12 participants with an average class of 5-7. For group training, the number of participants may vary but we generally recommend no more than 12 participants. Keeping class sizes small results in a more personalised and efficient learning experience and better learning outcomes.
Will I be training on Windows or Mac?
Our campuses are equipped with computers for training. While training is conducted on a Windows PC, there is no material difference between software applications for Mac and PC for most courses. The few minor differences lie in the keyboard layout and shortcuts and cosmetic details in the application. However, there are several courses which can only be delivered effectively using Windows, these include: Power BI, Excel Expert, Excel VBA, Project, and Excel Analysis and Dashboards. Key modules taught on these courses are not accessible to Mac users.
What version of Office do you use?
All our courses are delivered to be used on the latest version of the program on a Microsft 365 subscription. However, if you require additional information on different versions of the program please ask our helpful trainers.
What do I need to bring on the day?
Our campuses are equipped with computers for training, so no need to bring your own. However, if you feel more comfortable using your personal laptop you can bring and use that for training. You will need to ensure you have the relevant software installed (with the appropriate license) on your device and can download and unzip files. If you’re unsure of software requirements, please contact the office on 1300 886 190. You may also wish to bring a USB to the training if you want to save a copy of the files at the end of the training.
Is lunch provided?
Tea, coffee and water are provided but we do not cater for lunch. All centres are in the CBD with plenty of eateries close by.
Do your courses qualify for Continuing Professional Development (CPD)?
Courses provided by Nexacu satisfy CPD requirements for most professions. As part of general industry standards 120 hours of CPD must be completed per triennium with 90 hours being formal CPD. A minimum of 20 hours of CPD must be completed in each year. Each full day of an Nexacu course constitutes 6 hours CPD with 2-day courses being 12 hours of CPD.
Is there parking nearby?
Yes, all our venues are centrally located. More information can be found by clicking View Microsoft Course for your city at the bottom of this page, Parking information will also be included in your final confirmation emails.
Who is Nexacu?
Nexacu is a leading provider of Microsoft training in Australia. In October 2022, we were thrilled to become part of Lumify (previously DDLS), Australia’s largest provider of corporate ICT and digital skills training - merging the training prowess of our successful organisations to form an IT Training powerhouse across the APAC region. By combining our expertise, we have created stronger, more impactful training options for both organisations and skilled workers across APAC.
What is Nexacu's ABN?
Excel Consulting Solutions Pty Ltd T/A Nexacu, our ABN is 88 600 429 212.
Where are the training centres located?
Nexacu have made sure that our training centers are centrally located and easily accessible. We have training centers located in Sydney, Melbourne, Brisbane, Adelaide, Parramatta, Perth and Canberra. Nexacu also provides on-site training nationally for clients who prefer an in-house training solution.
I want to work for Nexacu, how can I apply?
Nexacu is constantly looking for qualified and experienced trainers. If you believe you have the required skills and expertise, please send your expression of interest to [email protected]. Open position recruitment will often, but not always, be advertised through leading industry job sites.
Is Nexacu government procurement compliant?
Yes, Nexacu complies with the most stringent government procurement policies at federal, state, and local government. We have worked with over 180 different government agencies at all levels. We hold public liability and professional indemnity insurance as well as other insurances required by law.
The Nexacu Portal
Why can't I log in to my profile?
Previous billing or student contacts on public bookings, workplace bookings, online training bookings and quotes will have a portal profile with all student training history dating back to when we were previously called Excel Consulting. Billing contacts with profiles from Excel Consulting will be required to reset their password upon logging in to the Nexacu portal for the first time.
My username is not valid. Why?
The email address entered is not matched with an existing profile. Ensure the email address entered was the billing or student contact on a public course booking, online course booking, workplace training booking or quote.
I want to share my billing profile with a colleague. How do I do it?
You can share your billing profile with a colleague provided they don't already have a billing profile. Once logged in to your billing profile go to your details section. You will see a button called ‘Organisation Contacts' once this is clicked you will have an option button to ‘Invite User’. If the user invited does not have a billing profile, they will receive an invitation to log and with a first-time password reset.
What can a billing contact do in the portal?
A billing contact can:
- edit student booking names, emails, dates, and cities (including between remote and in person sessions).
- approve quotes and preserve previously entered information relating to course selection.
- provide us information relating to a workplace booking that we will need to run the training. Details such as training address, arrival instructions and anything relating to the training requirement and day of the training. This information is viewable by the assigned trainer.
- pay invoices by credit card and view past paid invoices.
- enter credit for courses and receive a tax invoice. The credit can be redeemed later as a payment method on future course bookings.
- generate attendance certificates for your students assuming the students have attended and paid.
- order printed manuals.
What can a student contact do in the portal?
A student contact can:
- edit a booking dates or city (including between remote and in person sessions)
- access course materials, e-books, and certificates
- order printed manuals.
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