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Why we value reviews above all else

November 02, 2017

Reviews and Qualification

Upholding our high standards of teaching is at the core of Nexacu. Our focus on trainers receiving positive participant reviews has seen us grow to be Australia’s fastest growing national provider of training in Microsoft applications. 

All our course participants are asked to submit an online training review. First of all, where they provide a star rating and write comments on the trainer and training experience generally. All feedback (both positive and negative) is shared with the trainer. Future courses are based on the feedback we received from students. 

While some of our trainers have vocational level qualifications (such as Cert 4 in Training and Assessment). We found there was a low correlation between having such qualifications and receiving consistently high participant review ratings. Review ratings is a broader measure of trainer effectiveness. It measures not only technical knowledge which is key. Also, it focuses on other factors such as communication, patience and flexibility in approach based on the audience.

From our last count*, we have received over 15,000 participant reviews at an average star rating of 4.75 stars out of 5.

If the feedback is below the high standard we expect, we investigate internally. Informing the trainer, contacting the participant and in some cases terminating the employment with the trainer are some examples of the actions we take to uphold our standards. 

All our trainers undertake our internal induction and training to ensure they are ready for delivering training. Our induction includes attending numerous courses as a student, training and preparation by one of our full time experienced trainers and often flying a fulltime trainer to different cities to prepare a new trainer. We also allow new trainers to deliver part of a session to build confidence and style ahead of delivering future courses solo. This proven method has seen us grow while keeping the quality of our courses high.

When viewing training companies in our space we have found that certifications and accreditations guarantee higher prices for customers but not review ratings. In some cases there seems to be an inverse relationship between certifications and customer satisfaction whether considering RTO’s or even Uber vs taxis.

Our approach may be different from others but ensures our prices are competitive and the quality of training is high.

* Count as of Q3 2019

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Very good course - I learnt a lot. Tamara was really patient and helpful. -R Intermediate Brisbane
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Learnt lots good stuff to use for my work. Thank you -Excel Beginner Brisbane
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Thank you for your time and it was very informative. Many Thanks -Excel Beginner Brisbane
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it covered all my needs. Thanks -Excel Beginner Brisbane
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Very pleasant, informative day. -Power BI Beginner Brisbane
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This has been a very helpful introduction to Power BI - we'll be able to move some of our reports across to Power BI sooner than we expected. -Power BI Beginner Brisbane
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Great beginner session - trainer very personable. -Power BI Beginner Brisbane
Tracey - Power BI Beginner, .
Very helpful and hands on. A comprehensive look at the basics of PowerBI - definitely interested in learning more in the intermediate course. -Power BI Beginner Brisbane
Daniel - Power BI Beginner, .
Very valuable session. Can definitely see how we will use this in the workplace. Steven was a great trainer and kept the room going all day, -Power BI Beginner Brisbane
Amanda - Power BI Beginner, .
Steven was a great trainer. -Power BI Beginner Brisbane
Fay - Power BI Beginner, .
Great overview. -Power BI Beginner Brisbane
Barbara - Power BI Beginner, .
Very informative, the presenter was thorough and welcoming to all. I never felt uncomfortable asking questions. I am also grateful for the Course Manual, so I can review the Agenda topics again at my own pace. -Excel Intermediate Sydney
Janelle - Excel Intermediate, .
excellent teacher very impressed -Excel Intermediate Remote Online
Michelle - Excel Intermediate, .
Very informative. Some great hacks -Excel Intermediate Remote Online
Matthew - Excel Intermediate, .
Thanks Michael, you were patient and happy to go back over knowledge whenever people needed it. I love how excited you got over some of the technical aspects - they were really interesting! Sometimes it was a little hard to hear, might have been connectivity issues on my end, not sure. Thanks so much! -Excel Intermediate Sydney
Kristie - Excel Intermediate, .
The topics chosen were very useful. I especially think the If statements, vlook up, pivot table and flash fill will work well for me in the future. Michael was very helpful and always stopped to assist those who needed further info. He was also happy to answers questions in general related to excel. Potentially needed some polls or questions within the training to check learning and understanding. -Excel Intermediate Sydney
Jessica - Excel Intermediate, .
Michael is very good teacher. It was a great session and learned a lot in a short time. -Excel Intermediate Sydney
Philip - Excel Intermediate, .
very good. Need to practice now -Excel Intermediate Sydney
David - Excel Intermediate, .
Jason gave us a really good overview of both Power BI service and desktop and was very helpful answering our questions. The course was very helpful in cementing and extending my basic understanding of Power BI -Power BI Beginner Canberra
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