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Emotional intelligence, often called EQ, is the skill of recognising emotions in yourself and others, and choosing an effective response. In the workplace, EQ supports better communication, smoother teamwork, and more confident decision-making, especially when things get tense.

In this session you will build a practical EQ toolkit focused on self-awareness, self-management, social awareness, and relationship skills. You will learn how to pause, reset, and respond with intent so your message lands clearly and your relationships stay strong.

Areas covered in the session

  • Self-awareness and emotional control
  • Reading and responding to others
  • Clear communication under pressure
  • Confident conversations

What you will take away

  • A simple EQ framework
  • Tools to manage triggers
  • Techniques to respond with confidence
  • A repeatable conversation approach

Overview

Webinar outline

Section 1: Understanding Emotional Intelligence

  • What EQ is and why it matters at work
  • The four core EQ competencies
  • How EQ shows up in everyday workplace moments

Section 2: Self-Awareness and Self-Management

  • Identifying emotional triggers and early warning signs
  • Techniques to manage reactions and stay clear-headed
  • Choosing a response that supports your goal

Section 3: Social Awareness and Relationship Skills

  • Reading emotional cues in tone, language, and behaviour
  • Responding constructively in real conversations
  • Practical phrases for clarity, boundaries, and collaboration

Who will benefit

This session is designed for people who want stronger communication and interpersonal skills in everyday work, especially when conversations are challenging or emotions are running high.

Ideal for roles

  • Team leaders and coordinators
  • HR and people managers
  • Customer-facing staff
  • Emerging leaders

Especially useful when you need to

  • Handle feedback and conflict
  • Set boundaries and expectations
  • Build trust and collaboration
  • Stay calm under pressure

Frequently asked questions

How much do Nexacu webinars cost?

Each webinar is priced at US$99 and includes a 1-hour expert-led session, practical demonstrations, and access to supporting resources where available.

Are the webinars live online?

All webinars are delivered live online, allowing you to interact with trainers in real time.

Do I need any prior experience to attend?

Most introductory webinars require no prior experience. Each session lists its recommended skill level so you can choose the one that best suits your knowledge and goals.

Will I receive a certificate after completing a webinar?

Yes, participants can request a certificate of attendance or participation upon completion of the webinar.

Do I need any software installed?

You’ll get the most out of your session if you have access to the relevant Microsoft applications used in the demonstration, but installation is not mandatory to benefit from the content.

Can my team attend a webinar together?

Absolutely. Teams can register individually for the same webinar, and group access or private sessions can also be arranged upon request.

Will I get access to the recording?

Recordings may be provided depending on the topic and presenter permissions. Registered participants will be notified if a recording is available.

What topics do Nexacu webinars cover?

Our webinars cover a broad range of digital skills including Microsoft 365 productivity, Power BI fundamentals, Excel essentials, automation with Power Automate, and more. New topics are added regularly to meet evolving workplace needs.

Upcoming Webinars

We currently have no webinars scheduled. Please contact us to register your interest.

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Locations In-Person & Online

Find the nearest location and date that works for you

Locations In-Person & Online

Find the nearest location and date that works for you

Trusted Globally by Leading Organisations

At Nexacu, we are proud to be the trusted training partner for hundreds of leading organisations across Australia, New Zealand, and around the world. From government agencies to multinational corporations, we help teams build practical skills and achieve real outcomes through expert-led training.

  • 400+ companies rely on Nexacu for workforce development
  • Trusted by government agencies at all levels
  • Delivering training across 9 countries and growing

Why Nexacu? 

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Custom workbook included with a step by step exercises

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