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Dealing with Difficult People Workshop
Master the skills to navigate and resolve challenging interpersonal situations.
At some point in our lives, most of us will face challenging individuals—whether they are stubborn, inconsiderate, unhappy, angry, or passive-aggressive. These encounters might be isolated incidents or ongoing challenges, particularly when these individuals are colleagues or team members. How should we respond when this occurs? And what strategies can we implement when these individuals are our employees?
This one-day workshop is designed to help you effectively manage and resolve conflicts with difficult individuals. You'll learn practical techniques for dealing with stubborn, angry, or passive-aggressive behaviours and develop strategies to turn difficult situations into opportunities for growth. Whether you encounter these challenges in the workplace or personal life, this course will equip you with the skills needed to handle them confidently and professionally.
Dealing with Difficult People Workshop
Learn to manage difficult people and conflict effectively in this one-day workshop. Gain practical skills and strategies to navigate challenging situations with confidence.
Select your country to view prices, and course dates.
Frequently Asked Questions
Who should attend this course?
This course is ideal for anyone who encounters difficult individuals in the workplace or personal life, including managers, team leaders, and employees at all levels.
What will I gain from this course?
You will gain practical strategies for dealing with difficult people, managing conflict, and improving your emotional intelligence.
Do I need any prior experience to attend?
No prior experience is necessary to benefit from this workshop.
How long is the course?
The course is a one-day workshop.
Dealing with Difficult People Workshop Course Details
Dealing with Difficult People Workshop Course Details
Dealing with Difficult People Workshop Course Details
Dealing with Difficult People Workshop Course Details
Dealing with Difficult People Workshop Course Details
Dealing with Difficult People Workshop Course Details
Professional Development Course Outlines
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What do I need to know to attend?
No prerequisites required.
Dealing with Difficult People Workshop Learning Outcomes
During this one-day workshop, participants will learn to:
- Understand how their attitudes and behaviours influence others.
- Apply innovative techniques for managing difficult people.
- Use practical methods for controlling and addressing anger.
- Develop effective strategies to cope with challenging individuals and situations.
Dealing with Difficult People Workshop Course Content
- Conflict as Communication
- In this session, participants will learn to define conflict and understand how it is an essential component of healthy relationships. The session concludes with a self-assessment, helping participants evaluate their current conflict management strategies and identify areas for improvement.
- The Benefits of Confrontation
- Participants will explore a framework for deciding when and how to engage in confrontation. They will also uncover the potential benefits that can arise from addressing issues head-on, rather than avoiding them.
- Proactive Problem Prevention
- Through a combination of lectures and interactive group work, participants will examine several key strategies for preventing issues before they escalate.
- Emotional Intelligence
- This session will highlight the importance of emotional intelligence when dealing with difficult individuals. Participants will learn how their behaviour can significantly impact the outcome of challenging interactions.
- Getting to the Core Issues
- Often, leaders address only surface-level problems without tackling the underlying issues. In this session, participants will learn strategies for digging deeper to address root causes, leading to a healthier workplace environment.
- Anger Management Techniques
- With anger being a common challenge, this session provides practical guidelines for managing personal anger, responding effectively to others’ anger, and using assertive communication to navigate tense situations.
- Problem-Solving Approaches
- Participants will work in small groups to explore and apply eight different approaches to problem-solving, tailored to real-life scenarios.
- Three-Step Conflict Resolution Model
- This session introduces a structured, three-step process that participants can use to resolve conflicts efficiently. Participants will apply the model to a case study, reinforcing the skills learned.
- Role-Playing Exercises
- Participants will engage in role-playing exercises, using pre-assigned scenarios to practice the techniques learned throughout the day. This hands-on practice is designed to solidify their understanding and application of these skills.
- Transforming Negative Attitudes
- Building on earlier discussions, this session delves deeper into how negative attitudes can lead to unproductive interactions. Participants will explore methods for shifting these attitudes to foster more positive engagements.
- Understanding Non-Compliance
- This session focuses on the ten most common reasons why people do not follow through on tasks and explores strategies for addressing these challenges effectively.
- De-Stressing Techniques for Tough Situations
- As the workshop concludes, participants will learn six practical de-stressing techniques to apply when situations become challenging, helping them maintain composure and clarity under pressure.
- Workshop Wrap-Up
- To close the day, participants will have the opportunity to ask any remaining questions and develop an actionable plan to implement the skills they’ve learned.
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