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From mid-March COVID turned our business upside down as students were either; not permitted or became reluctant to attend CBD-based classroom training. We pivoted quickly from our face-to-face (F2F) classes and moved all courses to remote instructor-led sessions. As restrictions eased, our trainers returned to our centres to conduct blended training sessions.

Blended sessions combine F2F students with students attending remotely through MS Teams. Our normal session cap of 10 was retained to maintain the small, hands-on and interactive nature of the training that our students value. Currently, F2F student caps vary across the country depending on the state restrictions ranging from 0 in Melbourne and back to 10 in Perth and Adelaide.

After 7 months of running blended instructor-led training, we can now talk from a position of experience, backed by data about how our students have scored their experience of remote training with versus face-to-face training.

Students provide a score out of 5 and a comment at the conclusion of each training session. Sample size – 2102 students in the sample from 1st April to 12th October. This dataset includes sessions for public enrolment only.

Overall Scores

Delivery Method Average Score
F2F 4.74
Remote 4.64
Total 4.68
  • Both F2F and Remote delivery score well
  • F2F satisfaction scores are higher when comparing the 2 directly;

Scores over time


  • There was an understandable adjustment to remote delivery in April and May
  • Our trainers have improved their remote satisfaction scores over time.
  • F2F scored higher with the exception of June, a period of readjustment back to F2F.

Student numbers over time - Remote versus F2F

  • Students are returning to the classroom when allowed to do so.
  • Forward bookings are showing a growing trend of students returning to the classroom.

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What is Remote Training?

Valued by Individuals

4.8/5
Over 23467 Reviews
Course was very informative and well presented. -Excel Advanced Perth
Carmel - Excel Advanced, .
Domenic is an excellent trainer. Explained well and very thorough. -Excel Advanced Perth
Amanda - Excel Advanced, .
Learned a lot today. -Project Beginner Brisbane
Julius - Project Beginner, .
Stuart made the training reflect actual use of Microsoft Project in the field -Project Beginner Brisbane
Keith - Project Beginner, .
Good session, the content started off very basic which was good even though I have used MS Project to create a few schedules before. This allowed me to learn basic things I did not know and how to set up schedule times properly which I have always struggled with. Stuart was friendly, knowledgeable and patient. -Project Beginner Brisbane
Katrina - Project Beginner, .
Great course and Stuart is a great teacher. Easy to follow and feel like I have developed a basic understanding on how to use Microsoft Project even though my laptop died twice haha. Thank you -Project Beginner Brisbane
Kellsey - Project Beginner, .
Stuart did a good job and i look forward to doing the intermediate course -Project Beginner Brisbane
Richard - Project Beginner, .
Great course, thanks Stuart, I learned a lot not knowing much about project. -Project Beginner Brisbane
Kris - Project Beginner, .
Thanks Stuart-great to learn more about Project! -Project Beginner Perth
Brett - Project Beginner, .
Was good to learn so new tips and tricks. -Project Beginner Brisbane
Tanya - Project Beginner, .
A lot of useful information -Project Beginner Brisbane
Paul - Project Beginner, .
Great beginners course, easy to follow and understand. Very useful information that I can use in my day-to-day work. -Excel Beginner Canberra
Bridgette - Excel Beginner, .
Great to get a few new handy shortcuts and learnt a lot on using new functions and macros. Well paced based on students capabilities. -Excel Advanced Melbourne
Kathryn - Excel Advanced, .
Great course, helpful that John focused on the issues we were most interested in and went quickly over the things we only needed refreshers on. -Excel Advanced Melbourne
Will - Excel Advanced, .
Michael is extremely professional, knowledgeable and I would definitely come back for further training. The pace is perfect and he is always looking out if someone is struggling or behind. -Excel Intermediate Sydney
Lien - Excel Intermediate, .
Great overview and explanations -Excel Intermediate Sydney
Cinzia - Excel Intermediate, .
Very Informative and well delivered -Excel Intermediate Sydney
Taryn - Excel Intermediate, .
good course, very useful -Excel Intermediate Sydney
ANQI - Excel Intermediate, .
Excellent - very well paced and excellent content -Excel Intermediate Sydney
Josh - Excel Intermediate, .
Very good content and clear instructions from Michael. -Excel Intermediate Sydney
Kristen - Excel Intermediate, .

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